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Coronavirus & Online Tutoring

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How much does it cost to use Home Tutor Connect?

Once the client or student has identified the tutor for them, they simply click the Select Tutor button on the tutor profile and complete the form. Once your lesson plan has been establish you can pay for some, or all of your lessons up-front, or on a pay-as-you-go basis go basis. Payment for lessons must be made at least 24 hours prior to their start time. Hourly rates are clearly displayed and this is the rate you pay…there are no hidden extras.

What area do you cover?

Home Tutor Connect covers the Buckinghamshire area on a 1:1 tutoring basis – and the whole of the UK on an online tutoring basis.

What subjects do the tutors on your website cover?

Our tutors specialise in the core curricular subjects of English, Maths and Sciences (Biology, Physics and Chemistry).

How safe is online tutoring?

Very. All of our tutors are personally interviewed and hold an enhanced DBS check.

Do all tutors on Home Tutor Connect have an Enhanced DBS Certificate?

Yes; there are no exceptions.

Can I email a tutor, prior to making my choice?

Yes, feel free to email a tutor that you believe is the right one, prior to confirming your choice. You can check if they are comfortable with the area(s) of tuition you wish to cover, their availability and any other relevant questions.

I don’t have a formal teaching qualification, can I still tutor with you?

If you do not have a formal teaching qualification, you will need to have exceptionally strong GCSE and A-Level qualifications, or a degree in another subject. A comprehensive understanding of the UK curriculum in your subject is essential.

I'm a tutor, how do I get paid for lessons?

HTC collects payment from the Client, on the tutor's behalf. HTC pays the Tutor an amount equal to the gross Tutor Fees collected by HTC, less any charges for HTC Services. Such payments will be made on a 2-weekly basis.

Can I talk to a tutor, before I register online and book lessons?

Yes, simply send an email to the tutor you are considering, along with your contact details and an overview of your requirements, adding your wish for a consultation…and they will arrange a free, 15-minute telephone consultation with you.

TERMS AND CONDITIONS 

We are Home Tutor Connect Limited (“HTC”) a limited company incorporated t/a Home Tutor Connect in England and Wales under registration number 11819943 Our registered office is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 316 5544 07. 

These Terms sets out the terms and conditions on which we provide the Services via the Website. By using the Website or our Services or registering with us, you are confirming that you agree to these Terms so please take the time to read and understand them. 

You should be aware that these Terms may change from time to time. 

These Terms and Conditions, and the Privacy Policy, Acceptable Use Policy and Cookies Policy set out below, contain the whole of the agreement between us and you concerning the Website and our Services and replace all earlier agreements and understandings with you. 

A person who is not a party to an agreement based on these Terms has no right to rely upon or enforce any provision of that agreement. If any provision of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable. 

  1. INTERPRETATION 
  • “Account” means the secure account(s) created by the Client/Student, which holds the Client/Student personal information and from where the Client/Student accesses the Services via the Client/Student Login. 
  • “Client” means any User who has registered on our Website for the purposes of directly entering into a formal contractual relationship with the Tutor for the provision of Tutoring Services, whether that be the Student and/or (if under eighteen (18)), the Client. 
  • “Client Fees” means the amounts collected by HTC from the Client, on behalf of the Tutor, for the Tutoring Services provided. 
  • “Client Reviews” means the feedback provided by the Client regarding the performance of the Tutoring Services by the Tutor which is scored on a 1-5 star rating (1 being poor; 5 being outstanding). 
  • “Confidential Information” means any information which is imparted or obtained under this Agreement by us to the Client on, before or after the commencement in confidence (whether in writing, verbally or by other means and whether directly or indirectly) or is of a confidential nature, relating to the business or prospective business, current or projected plans or internal affairs of us including, but not limited to, information pertaining to the Tutor, tutor correspondence, logging in, to our correspondence and any other commercial, financial or technical information or other information relating to the business or prospective business which might reasonably be considered to be confidential in nature
  • “Contract” means the period during which, and the terms upon which, the Client/Student are provided with Tutoring Services by the Tutor, as agreed between the Client and the Tutor, via the Website. 
  • “Credit Request” represents the initial deposit requested by us on behalf of the Tutor, to be deposited into the Client account to enable the Client to purchase Tutor Services as per clause 3.12. 
  • “Client Credit Balance” as per clause 3.13. 
  • “Client Low Balance Top-Up Prompt” as per clause 3.14. 
  • “Client Invoice” This is a breakdown of the Tutoring Services provided and the costs attached. 
  • “Client Refund” This should cover refund, if applicable, due to credit balance being positive on Job Completion. 
  • “Client/Tutor Refund” means any instance where a refund is issued to the Client by the Tutor. Once a tutorial has occurred with both the Tutor and the Student present then the Tutor has sole discretion on whether to issue a refund to the Client. 
  • “Current Account” means your bank account which will accept payments by BACS. 
  • “Data Protection Legislation” means (i) the General Data Protection Regulation (GDPR) and any national implementing laws, regulations and secondary legislation, for so long as the GDPR is effective in the UK; and (ii) any successor legislation to the GDPR. 
  • “Dispute” means any dissatisfaction expressed by the Client or any complaint made by the Client or any other dispute or potential dispute or claim made by the Client in connection with the provision of the Tutoring Services provided by the Tutor (or the provision of our services which is communicated to us by the Client). 
  • “HTC Login” refers to the Client/Student unique username and password. 
  • “HTC Services” includes the provision of a Website whereupon HTC provides an online marketplace for the Client to contact the Tutor. We do not provide the Tutoring Services but do facilitate their provision by the Tutor to the Client via the Website. Our services, billing, website and IT services. 
  • “Intellectual Property Rights” patents, rights to inventions, copyright and related rights, trademarks, trade names, domain names, rights in get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including without limitation know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world. 
  • “Losses” means any claims, losses, demands, actions, third party claims, damages, costs (including court costs and legal fees), fines, liabilities, obligations, liens and expenses. 
  • .“Registration” means registering on the Website as a Client and/ or Student. 
  • “Services” means the provision of Tutor profiles via the Website. 
  • “Student” means a person receiving the Tutoring Services via HTC delivered by the Tutor. 
  • “Tutor” means any User of our Website who registers as a tutor for the purposes of marketing their Tutor Profile to potential Clients. 
  • “Tutor Payment” means the amount retained by us from the Client Fees in consideration of the Tutoring Services provided by the Tutor. 
  • “Tutor Profile” means the profile submitted to the Website by the Tutor. 
  • “Tutoring Services” means the provision of 1:1 tutoring and online tutoring by a Tutor by way of individual lessons, tailored to meet the individual requirements of the Students. 
  • “User” means any user of the Website. 
  • “we” or “us” means HTC (Home Tutor Connect). 
  • “Website” means www.hometutor.co.uk 
  • “you” means the Client. 

Tutors and Clients do not have the power to bind us in any way in respect of the obligations of the one to the other. 

In these Terms, words importing the singular include the plural and vice versa. 

All and any business undertaken between you and us is subject to these Terms. In the event of any conflict between these Terms and any other agreement, these Terms shall prevail unless expressly otherwise agreed between you and us in writing. No variation of these Terms shall be valid if made without our written consent. 

In these Terms, any phrase that includes the words other, including, for example, such as or in particular (or any similar expressions) shall be deemed to include the phrase “without limitation“. 

  1. TUTORS 

2.1 You are responsible for the accuracy of all information that you provide to us for 

inclusion in your Tutor Profile. 

2.2 You will provide us, prior to the inclusion of your Tutor Profile on the Website, and at 

any time at our request thereafter: 

(a) Such proof of your right to work in the UK as we shall at our discretion require. 

(b) Evidence, in such form as we shall require, that you have a clean enhanced criminal records check, processed through the DBS (or any successor organisation), the results of which must be acceptable to us at our absolute discretion. 

(c) Your confirmation, and such evidence that we may require, that you are 18 years 

of age or over; and 

(d) Any references, and proof of qualifications and experience, as we may at any time 

require. 

2.3 You acknowledge that our acceptance of your Tutor Profile on the Website is subject to our approval, at our absolute discretion. Once we have accepted your Tutor Profile, you are responsible for notifying us promptly of any changes or updates required. 

2.4 You will keep all information relating to us and the Website secret and confidential and not disclose it, or allow it to be disclosed, to any third party except as required by law, or unless such information falls into the public domain otherwise than by a breach of this provision. 

2.5 You acknowledge that you are solely responsible for the provision of tuition services to Clients, and the contractual terms under which you engage with such Clients, and that we shall not have any liability to you or any Clients in relation thereto. Your tuition services are to be provided to Clients by you on a self-employed basis. You will ensure that when providing any quote for fees for your tuition services, you will make it clear to the Client what, if any, VAT is to be applied to your fees. You may not sub-contract the provision of tuition services to any third party where the relevant Client was introduced to you via the Website. 

2.6 You agree you are not an employee of ours and you accept full responsibility for all Income Tax, National Insurance and other taxation or employment-related responsibilities arising in connection with the provision of any tutoring services. Accordingly, you agree to indemnify us, without limit and on an ongoing basis, against any Income Tax, National Insurance, social security contributions and any other liability, deduction, contribution, assessment or claim arising from or made in connection with the provision of tutoring services to Clients. You agree to further indemnify us against all reasonable costs, expenses and any penalty, fine, or interest incurred or payable by us in connection with or in consequence of any such liability, deduction, contribution, assessment, or claim. 

2.7 You warrant that you will at all times conduct yourself with Clients in a professional manner. You will provide the best possible standard of tutoring services to Clients at all times, and you will not do anything which could damage our reputation. 

2.8 You must take responsibility for your own prices, taxes, and personal conduct. Please make clear to your Clients whether or not tax is applicable and respond to inquiries promptly (within 48 hours). If you are providing a venue, you are responsible to make sure the location is appropriate for your purposes. 

2.9 You acknowledge that your Tutor Profile will be publicly visible and may appear in 

search engine results. 

2.10 You accept that we may, at our absolute discretion, publish reviews or feedback by Clients in relation to Tutors. We may allow you to post a reply or comment, at our discretion. 

2.11 If you choose to provide the online tutoring option, it is your responsibility to ensure that you have an adequate device (pc, laptop, etc.) to operate the online whiteboard (it requires Google Chrome) as well as ensuring you have access to a strong WiFi signal. We are not responsible for refunding any fees due to negligence in these areas. It is advisable to test the online capability of any device you utilise, prior to committing to online tuition. 

2.12 HTC reserves the right to suspend or terminate your ability to render Tutoring 

Services at any time and for any reason without liability to HTC. 

2.13 Provide HTC with your Current Account details which must be a UK current account 

and held in the Tutor’s name. 

2.14 Assume all responsibility for your role as Tutor and for the provision of Tutoring 

Services to the Client, which includes the preparation and content of lessons. 

2.15 You accept full responsibility for any Client Disputes raised as a result of issues connected to the performance of your Tutoring Services provision and to ensure that you provide Tutoring Services with all due care, skill and ability and in a timely manner and in the best interests of the Client. 

2.16 It is your responsibility to only undertake Tutoring Services that are within your 

sphere of abilities and competencies. 

2.17 Notify HTC and the Client immediately should you become incapacitated in any way 

and unable to provide your Tutoring Services. 

2.18 Tutors authorise HTC and its agents on the Tutor’s behalf to accept any credit or debit cards in connection with the provision of Tutoring Services via the Client profile. 

2.19 HTC shall pay to the Tutor an amount equal to the gross Tutor Fees collected by HTC, less a 20% commission fee for HTC Services made in connection with this Agreement. Such payments will be made on a 2-weekly basis. 

2.20 In response to a Dispute, if any refund is agreed HTC will be entitled, at its sole 

discretion, to refund the Client on behalf of the tutor, in full or in-part. 

2.21 If any refund is agreed, subsequent to the Tutor receiving the Tutor Fees from HTC, HTC shall be entitled to withhold sufficient monies and offset any amounts payable to the Tutor by HTC under this Agreement from any Gross Tutor Fees collected by HTC thereafter, to enable HTC to refund the relevant Client on the Tutor’s behalf. 

2.22 Cancellations, Re-Scheduling & No-Show of Tutoring Services:- 

(a) Arrangements between Clients and Tutor may be cancelled, by the Tutor, in advance of the lesson taking place, in the event of unforeseen and unavoidable circumstances. 

(b) If a lesson is cancelled by the Tutor all necessary measures are to be taken to re- 

book the cancelled lesson, as a priority. 

2.23 Disputes:- 

(a) During any given Contract, you must inform HTC immediately and in any event, within twenty-four (24) hours, of any Dispute you may have with a Client in connection with the provision of the Tutoring Services rendered by you. 

(b) You agree to cooperate fully with HTC in resolving any Dispute with a Client. 

(c) HTC will use all reasonable endeavours to provide a written response via email to any issue raised by a Client or a Tutor via [email protected] within fourteen (14) days. HTC reserves the right to inform a Tutor or a Client respectively of any Dispute raised against them and to provide them with a copy of any response provided by HTC. 

2.24 Termination:- 

(a) HTC reserves the right to terminate this Agreement with you immediately and without compensation or Written Notice if you commit a breach of any of the following:- 

(b) Any information provided by you is found to be untrue, inaccurate, out-of-date, 

or incomplete. 

(c) You act in any way that has brought, or could bring, HTC into disrepute. 

(d) You do not show up for a lesson without having cancelled it, or you repeatedly 

cancel lessons. 

  1. CLIENTS 

If you are a Client: 

3.1 Tutors authorise HTC and its agents, on the Tutor’s behalf, to accept any credit or debit cards in connection with the provision of Tutoring Services via the Client profile. 

3.2 The Tutor authorises us, on the Tutor’s behalf, to charge and collect the advertised 

value of each lesson at the current rates provided on the Website from Clients. 

3.3 The Client shall pay us the Client Fees by any means made available via the Website 

from time to time. 

3.4 All Tutoring Services pricing shall become effective immediately upon posting on the Website and will be applicable to all bookings made after any Tutor pricing amendment. 

3.5 The Tutors are self-employed under any given Contract and engaged by the Client to 

provide the Tutoring Services. 

3.6 It is the Client’s responsibility to 

(a) Check the qualifications and credentials of each Tutor with whom you make 

contact, before you engage them to provide any Tuition Services. 

(b) Seek references and recommendations as you consider appropriate. 

(c) Agree terms of business with the Tutor that are acceptable to you and them. 

(d) If the person receiving the tuition is under 18, ensure that they are not at any time left in the sole care of a Tutor and that a parent or guardian is always present for the duration of a tutoring session, irrespective of where or how the tutoring is delivered. 

(e) Ensure that the Tutor fulfils their end of the bargain at every step of the 

relationship with you; and 

(f) Ensure that your contact details are kept up to date at all times in connection with 

your registration on the Website. 

3.7 To be a Client, you must be aged 18 or over. If you are under 18, you must arrange for a parent or guardian to register with us, and that parent or guardian will be the Client for the purposes of these terms & conditions. 

3.8 If you are a student over 18 years of age, you will be required to register a Client Profile (for administration/payment purposes) and also a Student Profile (for the purposes of receiving the Tutoring Service) for the purpose of these terms & conditions. 

3.9 If you choose to receive the online tutoring option, it is your responsibility to ensure that you have an adequate device (pc, laptop, etc.) to operate the online whiteboard (it requires Google Chrome) as well as ensuring you have access to a strong WiFi signal. The Tutor is not responsible for refunding any fees due to negligence in these areas. It is advisable to test the online capability of any device you utilise, prior to committing to online tuition. 

3.10 When submitting an enquiry you will be required to include certain information 

including, contact details, subject/s of interest and academic year of student. 

3.11 On confirmation of Tutoring Services you will be required to complete your 

registration, create a unique login and password and confirm our terms & conditions. 

3.12 HTC Tutors authorise HTC and its agents, on the Tutor’s behalf, to accept any credit or debit cards in connection with the provision of Tutoring Services via the Client profile. 

3.13 Credit for paying for Tutoring Services is held within the Client profile account. An 

initial Credit Request will be issued in order to establish a credit value. 

3.14 The Client Credit Balance can be topped up, at any time, in order to maintain 

sufficient funds for Tutoring Services. 

3.15 If your Credit Balance becomes low with insufficient funds, we will send you a 

notification. 

3.16 On completion of Tutoring Services any Credit Balance will be refunded. 

3.17 HTC reserves the right to suspend a Client profile where it has not been utilised for 

continuous a six month period. 

3.18 Cancellations, Re-Scheduling & No-Show of Tutoring Services:- 

(a) If cancelled or rescheduled within twenty-four (24) hours of the lesson start date 

and time you shall forfeit 100% of the Client Fees payable; or, 

(b) If cancelled in excess of twenty-four (24) hours prior to the lesson start date and 

time, you will be offered a re-scheduled lesson 

(c) Lesson cancellations (any refund request or requests to re-schedule Tutoring Services) must be made via email to [email protected], the subject line must clearly indicate ‘URGENT – CANCELLATION REQUEST’ (or similar phrasing). 

(d) If you simply do not show up for the scheduled Tutoring Services and you do not notify us, you will not be entitled to a refund in whole, or in part, under any circumstances 

3.19 Disputes:- 

(a) During any given Contract, you must inform HTC immediately and in any event, within twenty-four (24) hours, of any Dispute you may have with a Tutor in connection with the provision of the Tutoring Services rendered by a Tutor or otherwise. 

(b) You agree to cooperate fully with HTC in resolving any Dispute with a Tutor. 

(c) HTC will use all reasonable endeavours to provide a written response via email to any issue raised by a Client or a Tutor via [email protected] within fourteen (14) days. HTC reserves the right to inform a Tutor or a Client respectively of any Dispute raised against them and to provide them with a copy of any response provided by HTC. 

3.20 Termination:- 

(a) HTC reserves the right to terminate this Agreement with you immediately and without compensation or Written Notice if you commit a breach of any of the following:- 

(b) Any information provided by you is found to be untrue, inaccurate, out-of-date, 

or incomplete 

(c) You act in any way that has brought, or could bring, HTC into disrepute 

(d) You do not show up for a lesson without having cancelled it, or you repeatedly 

cancel lessons 

(e) In the event of any such termination, the Client shall pay for all Tutoring Services already successfully delivered and which are not the subject of a Dispute, as at the date of termination, and neither HTC nor the Tutor shall be liable for any losses incurred by you after the date of termination. 

  1. WEBSITE USE POLICY 

We are Home Tutor Connect Limited, a limited company incorporated t/a Home Tutor Connect in England and Wales under registration number 11819943 (“HTC”). Our registered office is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 316 5544 07. 

This policy, as set out in clauses 4, 5 and 6, applies to your use of the Website http://www.hometutor.co.uk/ 

4.1 By using the Website you accept the terms of this clause 4 and you agree to comply 

with them. If you do not agree to these terms, you must not use the Website. 

4.2 We may amend these terms from time to time. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time. We may also update and change the Website from time to time. 

4.3 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

4.4 The Website is directed to people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate for use or available in other locations. 

4.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

4.6 We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged. You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

4.7 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied that the content on the Website is accurate, complete or up to date. 

4.8 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

4.9 This website may include User content, in the form of information or reviews uploaded by other Users. This content has not been verified or approved by us. The views expressed by other Users do not represent our views or values. 

4.10 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence 

or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

4.11 We are not responsible for viruses and you must not introduce them. 

4.12 You may not establish any link to the Website without our prior written consent. 

  1. USER CONTENT 

5.1 Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other Users, you must comply with the content standards set out in our Acceptable Use Policy in clause 6 below. 

5.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 

5.3 Any content you upload to the Website will be considered non-confidential and non- proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other Users a limited licence to use, store and copy that content and to distribute and make it available to third parties. 

5.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy. 

5.5 We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. 

5.6 You are solely responsible for securing and backing up your content. 

  1. ACCEPTABLE USE POLICY 

6.1 Our Website is intended to be a safe and supportive environment. You cannot use our Website to publish inappropriate material, harass people, send spam, violate the law, or act inappropriately. Be respectful, reasonable, and responsible. 

6.2 By your use of the Website, you agree that you will not: 

  1. a) do anything that may lead to the encouragement, procurement, or carrying out of 

any criminal activity; 

  1. b) do anything that may cause you or us to breach any applicable laws; 
  2. c) e-mail, transmit or otherwise disseminate any material which is defamatory, obscene, vulgar, or indecent or may have the effect of being harassing, threatening, abusive, or hateful or that otherwise discriminates against, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability, or which breaches the rights of others (including copyright and other intellectual property rights); 
  3. d) distribute unsolicited communications including “spam” e-mail; 
  4. e) transfer files that contain viruses, trojans, or other harmful programs or use the 

Website in any way that may damage or disrupt another’s computer; 

  1. f) access or attempt to access the accounts of other Users, penetrate or attempt to penetrate the Website security measures, or use the Website or our Services as a means to collect or store personal data about others; 
  2. g) include identifying information (such as telephone numbers, e-mail addresses, message service identifiers, VoIP identifiers, postal addresses, website addresses or name, company name, tuition agency or organisation, or any other contact information through which you can be contacted) on the Website or in any messages sent to other Users through the Website or otherwise in any of your User Content; or 
  3. h) Use the Website and / or our Services other than in good faith for your own 

purposes as an individual Tutor, Student or Client. 

  1. OTHER TERMS 

7.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non- contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

7.2 The Website and its content is copyright of Home Tutor Connect Limited ©Home 

Tutor Connect 2019. All rights reserved. 

  1. OUR LIABILITY TO YOU 

8.1 You have certain statutory rights in relation to the services provided by us, including the right to receive a reasonable standard of service. Nothing in this Section shall restrict those statutory rights. If you are dealing with us as a consumer, for further information about your statutory rights please contact your local Trading Standards Department or Citizens’ Advice Bureau or the local equivalent of such bureaus. 

8.2 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. 

8.3 All the following provisions of Section 8 shall be subject to Section 8.1 and 8.2 

8.4 If we breach these Terms we shall only be liable for losses that are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into an agreement on these Terms. 

8.5 You agree and acknowledge that we shall not be responsible or liable for: 

(a) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the agreement on these Terms, including loss of profits and loss of opportunity; or 

(b) Failure to provide the Website or our Services or to meet any of our obligations under these Terms where such failure is due to any cause or event beyond our reasonable control. 

8.6 We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website and we cannot guarantee that the Website or any files that you download are free from viruses, contamination, or destructive features. 

8.7 Even though all Users are prohibited from doing so, some Users may provide information or otherwise behave, via the Website, in a way that is unreliable, misleading, or even illegal and some Users may not be who they say they are. Accordingly, to the extent that the law permits, you agree and acknowledge that your use of the Website and our Services is entirely at your own risk and you release us, our directors, contractors, and employees from all liability (including in relation to disputes with other Users) where such liability relates to or arises out of the behaviour of (or the User Content or other material provided by) other Users and other third parties. 

8.8 We may provide links from the Website to other websites from time to time (via advertising or otherwise). These links are provided for your ease of reference and convenience only. We do not control such third party websites and are not responsible for their contents. Our inclusion of links to such third party websites does not imply any endorsement of the material contained in such third party websites nor any association with their operators. You acknowledge that we will not be party to any transaction or contract with a third party that you may enter into. You agree that we shall not be liable to you in respect of, and that you will not invoice us in any dispute between you and a third party in relation to, any loss or damage which you may suffer by using third party websites. 

8.9 The information contained in this website is for general information purposes only. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

8.10 If you are a Client, we shall not have any liability to you in relation to your engagement or interaction with any Tutor, save to the extent that such liability arises as a result of any inaccuracies in the Tutor Profile appearing on the Website. 

8.11 Save as otherwise set out in this agreement, our liability to you arising out of or in connection with any agreement between you and us on these Terms shall be limited to £250. 

  1. PRIVACY POLICY 

We are Home Tutor Connect Limited, a limited company incorporated t/a Home Tutor Connect in England and Wales under registration number 11819943 (“HTC”). Our registered office is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 316 5544 07. 

This privacy policy will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

It is important that you read this Privacy Policy along with our terms and conditions and our Website Use Policy. 

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer (“DPO”) Dominic Bateson in the following ways: 

Email address: [email protected] 

Postal address: Home Tutor Connect Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. 

Telephone number: 0203 858 0250 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

We keep our privacy policy under regular review. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. 

Where we need to collect personal data by law, under the terms of a contract we have with you, or where we will be otherwise unable to provide you with service, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service we provide to you, or our website may not work for its intended purpose but we will notify you if this is the case. 

The Data we collect about you: 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. 

Contact Data includes address, email address and telephone numbers. 

Financial Data includes payment card details. 

Transaction Data includes, where you are a Client, details about payments from you identifying Tutors to whom you have been referred. Where you are a Tutor, it includes details of Clients who have been referred to you. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

Usage Data includes information about how you use the Website and our (HTC) Services. 

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

How is your Personal Data Collected? 

We collect your personal data in several ways, but always in compliance with the law. We will collect your personal data in the following manners: 

  • Online Forms. Most information collected from you is collected via an online form that you fill out. 
  • Cookies and Automatic Collection. Certain information is collected by placing a cookie on your computer. Some cookies are required for the operation of our website and are automatically loaded onto your computer. Other cookies are non- essential cookies and require you to opt-in before they will be loaded onto your computer. See our Cookie Policy. In addition, certain information may be collected automatically, including your IP address, your type of operating system, browser type, and the pages you visited and actions you have taken on our website. 

How we use Personal Data 

We will only use your personal data in compliance with the law. Most commonly, we will use your personal data in the following circumstances: 

  • Internal record keeping. 
  • To provide you with services and manage your account. 
  • To improve our products and services. 
  • To customise the website according to your interests. 

If you have opted to receive direct marketing materials, we will send you promotional e- mails about new products, special offers, or other information which we think you may find interesting. 

From time to time, we may also use your information to contact you by email or text regarding offers or promotions from carefully selected third parties, if you have agreed to being contacted in this way. 

The following table outlines the various purposes and activities for which we will use your data, as well as the lawful basis that allows us to use the data: 

Purpose/Activity Type of data Lawful basis for processing 

General Website 

To improve the security of our website and protect against online attacks (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). 

Technical Data Legitimate Interests (provision 

of network and IT services, network security, and administration, to prevent fraud) 

To use data analytics to improve our website, services, marketing, customer relationships, and experiences. 

Technical Data Legitimate Interests (to define 

types of users of our services, to keep our website updated with relevant content, to develop our business, and to inform our marketing strategy) 

Enable unregistered users to search for Tutors. 

Contact Data Student Profile Data 

Consent 

Consent 

Enable all users to contact customer service via email. 

Contact Data Consent 

To manage our relationship with you. 

Contact Data Consent 

Legal Obligation 

To administer Client, Student and Tutor accounts, relationships, and use of the website, including statistical analysis, to better understand their use of the website and website maintenance. 

Contact Data Technical Data Login Data Tutor Profile Data Student Profile Data Messaging Data 

Consent Legitimate Interests (maintenance of user accounts, comply with user requests, and ensure the integrity of the user’s experience) Performance of a Contract 

Consent Legitimate Interests (maintenance of user accounts, comply with user requests, and ensure the integrity of the user’s experience) Performance of a Contract 

To administer payment processing. 

Contact Data Consent 

Performance of a Contract 

Student 

To register new Students. Contact Data 

Student Profile Data Login Data 

Consent Legitimate Interests (verifying applicant is not a malicious user) Performance of a Contract 

To search, select, and provide Students with a Tutor or Tutors. 

Consent Performance of a Contract 

To connect the Client/Student and the Tutor and to allow them to communicate via the website messaging system. 

Contact Data Student Profile Data 

Contact Data 

Consent Student Profile Data 

Legitimate Interests (preventing Messaging Data 

malicious use of the messaging system, improper and illegal communications, and abuse of the website and service) Performance of a Contract Legal Obligation 

Tutor 

To register new Tutors. Contact Data 

Tutor Profile Data Login Data 

Consent Legitimate Interests (verifying applicant is not a malicious user) Performance of a Contract 

To verify Tutor’s identity and complete a security check. 

Background Data Consent 

Legitimate Interests (ensure Tutor is not ineligible for use of website) Performance of a Contract 

To create a Tutor profile to include in the Tutor directory. 

Tutor Profile Data Consent 

Performance of a Contract 

To connect the Tutor and the Client/Student and to allow them to communicate via the website messaging system, including automated profiling of the Tutor during the process of matching the Student and Tutor. 

Contact Data 

Consent Tutor Profile Data 

Legitimate Interests (preventing Messaging Data 

malicious use of the messaging system, improper and illegal communications, and abuse of the website and service) Performance of a Contract Legal Obligation 

To provide a reference for a Tutor. Contact Data Consent 

Legitimate Interests (ensure Tutor is not ineligible to use the website) Performance of a Contract 

How we protect your Personal Data 

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. All live servers utilise firewalls and the latest Linux security patches are installed and updated regularly. We also ensure data encryption, password protection, and other access and authentication controls. 

When Personal Data may be shared 

  • Third party businesses who process payments on our behalf. 
  • Third party businesses who help us develop our business, inform our marketing strategy, and maintain our website with relevant services. 
  • Third party businesses who provide cloud storage services. 
  • Third party businesses whom we use to provide identity verification for Tutor background checks. 
  • Third party businesses who provide communication software we use to contact you in accordance with this Privacy Policy. 
  • If you are a tutor: we may provide your contact data to students. 
  • Another organisation if we sell or buy (or negotiate to sell or buy) any business or assets. 
  • With our professional advisers who have a reasonable need to see it. 
  • We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws. 

Transferring Personal Data Outside The European Economic Area (EEA) 

We may transfer, process, and store personal data we collect in centralised databases located in the United States of America. The United States of America may not have the same data protection framework as the country from which you may be accessing our website. When we transfer personal data to the U.S., we will protect it as described in this Privacy Policy and we will comply with applicable legal requirements providing adequate protection for the transfer of personal information from Europe to the United States of America. In addition, we maintain enforceable contracts with all third parties we may send your data to binding them to this Privacy Policy, standard contractual clauses, the European Union’s General Data Protection Regulation, and other standards for data protection that we may set. 

Your Rights 

We respect your desire to maintain the privacy of your data and will always work with you to ensure your data is being used responsibly. Please always feel free to contact us regarding any questions or concerns you may have regarding your data. 

You will always have the following rights with respect to your personal data: 

  • Right to Revoke Consent. You always have the right to revoke any consent you have given for us to use your data. 
  • Right of Access. You have the right to access any of your personal data we hold. While you may always access your data via your account and account settings, we may also provide your information to you in a structured format, if you so choose. 
  • Right to Object to Processing. You have the right to object to our processing of your data except where we can demonstrate that our compelling interests, or the compelling interests of a third party, override your interests. 
  • Right of Rectification. You have the right to rectify or correct any of your data we hold that is incorrect or inaccurate. 
  • Right of Erasure. Your right to erasure may be accomplished by deleting your account or by contacting us (and we can delete your account). After your account is deleted, any of your personal data we hold is deleted or anonymised except for a brief record demonstrating our compliance with your request. 
  • Right to Restrict Processing. You have the right to prevent us from processing your data: 

▪ for a period to enable use to verify the data’s accuracy, if you believe the data is inaccurate or incorrect; 

▪ if our processing is unlawful; 

▪ if you require us to maintain the data for purposes of the establishment, exercise, or defence of a legal claim; or 

▪ For a period pending the verification of our legitimate interests, if you have objected to our legitimate interests in using your data. 

  • You can exercise your rights in several ways: 
  • By checking (or not checking) certain boxes on the forms we use to collect your data; 
  • by opting out or exercising certain of your rights via the settings in your account; or 
  • By contacting the DPO as set out above. 

How Long Personal Data Is Kept 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. Please contact our DPO as set out above for more information. 

Cookies 

Like many other websites, the Website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Most web browsers allow some control to restrict or block cookies; however, disabling cookies may affect your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings, visit the Internet Advertising Bureau website http://www.youronlinechoices.com/uk. See our Cookie Policy in clause 10 below. 

Third-Party Links/Websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website/s in question. 

  1. COOKIE POLICY 

COOKIES are small files containing information that is transferred to your computer’s hard drive that can be read by your web browser. Our website uses several different types of cookies to improve the Website and your user experience. They cannot be used to identify you personally, cannot carry viruses, or install malware. 

What is a cookie? 

A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your computer for longer. 

These pieces of information are used to improve services for you through, for example: 

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task, e.g. filling out a web form or a web survey; 
  • recognising that you may already have given a username and password so you don’t need to do it for every web page; 
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast analysing anonymised data to help us understand how people interact with the different aspects of our online services so we can make them better. 

Our Cookies 

We only use a very minimal set of site cookies. Some of our cookies are required for your use of our website, other cookies are optional as they will not impact your experience of the website. You will be provided the opportunity to opt-in to any optional cookies as well as an opt-out in your account settings (if applicable). Our cookies are: 

Cookie Name(s) Purpose Expiry Required/Optional 

Random 

Session cookies allow users to log into websites. They only store a random number which allows the Website (only) to keep track of who is who. If this type of cookie is blocked our service cannot be used! 

At the end of the session, unless you have asked us to remember your session, then it will expire after one (1) year. 

At the end of the session, unless you have asked us to remember your session, then it will expire after one (1) year. 

Required for registered users 

Required for registered users 

Required for registered users 

cookie_policy_acc epted 

This cookie remembers your preference for allowing or rejecting 3rd party cookies on the Website. 

1 year Required 

1 year Required 

visitor_id Internal usage tracking 10 years Optional 

3rd Party Cookies 

We use a few external services to improve our users’ experience on the Website. Some or all of these may create cookies. You will be provided the opportunity to opt-in to any optional cookies as well as an opt-out in your account settings (if applicable). The cookie we use is described as follows: 

On many of our pages we embed Google Analytics which uses cookies for analytical reasons. These allow us to count the number of visitors the Website receives and to see how users move around the Website. This helps us to improve the way our website works and ensure the best possible user experience. 

You can find more information about the individual 3rd party cookies the Website uses and the purposes for each below: 

Service Cookie Name(s) Purpose Expiry Required/ 

Optional 

Privacy Policy 

Google Analytics 

_ga, _gat, _gaexp, __utma, __utmb, __utmc, __utmt, __utmv, __utmx, __utmxx, __utmz 

Google Analytics is a web analytics service provided by Google, Inc. used on most of our pages to count the number of visitors the Website receives and to see how users move around the Website. 

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and at the end of the session. 

Optional Privacy 

Policy 

Links to other websites 

Our website contains links to other relevant websites. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question. 

Turning off Cookies 

You can block cookies by changing your browser settings to refuse some (or all) cookies. The following are links to help you do so for major browsers. If you block all cookies (including essential session cookies) you will not be able to use our service! 

  • Chrome https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl= en 
  • Firefox 

https://www.techbout.com/enable-disable-cookies-firefox-6775/ 

  • Safari 

https://www.laptopmag.com/articles/block-cookies-safari 

  • iOS (Safari) 

https://www.imore.com/how-block-cookies-and-stop-ios-7-safari-tracking-your-browsing- 

activity 

  • Edge 

https://www.thewindowsclub.com/allow-or-block-cookies-in-microsoft-edge 

  • Internet Explorer 

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- 

manage-cookies 

  • Opera 

https://help.opera.com/en/latest/security-and-privacy/ 

  • Blackberry 

https://www.verizonwireless.com/support/knowledge-base-75381/ 

PRIVACY POLICY 

We are Home Tutor Connect Limited, a limited company incorporated t/a Home Tutor Connect in England and Wales under registration number 11819943 (“HTC”). Our registered office is 71-75 Shelton Street, London WC2H 9JQ. Our VAT number is 316 5544 07. 

This privacy policy will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

It is important that you read this Privacy Policy along with our terms and conditions and our Website Use Policy. 

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer (“DPO”) Dominic Bateson in the following ways: 

Email address: [email protected] 

Postal address: Home Tutor Connect Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. 

Telephone number: 0203 858 0250 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

We keep our privacy policy under regular review. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. 

Where we need to collect personal data by law, under the terms of a contract we have with you, or where we will be otherwise unable to provide you with service, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service we provide to you, or our website may not work for its intended purpose but we will notify you if this is the case. 

The Data we collect about you: 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. 

Contact Data includes address, email address and telephone numbers. 

Financial Data includes payment card details. 

Transaction Data includes, where you are a Client, details about payments from you identifying Tutors to whom you have been referred. Where you are a Tutor, it includes details of Clients who have been referred to you. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

Usage Data includes information about how you use the Website and our (HTC) Services. 

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

How is your Personal Data Collected? 

We collect your personal data in several ways, but always in compliance with the law. We will collect your personal data in the following manners: 

  • Online Forms. Most information collected from you is collected via an online form that you fill out. 
  • Cookies and Automatic Collection. Certain information is collected by placing a cookie on your computer. Some cookies are required for the operation of our website and are automatically loaded onto your computer. Other cookies are non- essential cookies and require you to opt-in before they will be loaded onto your computer. See our Cookie Policy. In addition, certain information may be collected automatically, including your IP address, your type of operating system, browser type, and the pages you visited and actions you have taken on our website. 

How we use Personal Data 

We will only use your personal data in compliance with the law. Most commonly, we will use your personal data in the following circumstances: 

  • Internal record keeping. 
  • To provide you with services and manage your account. 
  • To improve our products and services. 
  • To customise the website according to your interests. 

If you have opted to receive direct marketing materials, we will send you promotional e- mails about new products, special offers, or other information which we think you may find interesting. 

From time to time, we may also use your information to contact you by email or text regarding offers or promotions from carefully selected third parties, if you have agreed to being contacted in this way. 

The following table outlines the various purposes and activities for which we will use your data, as well as the lawful basis that allows us to use the data: 

Purpose/Activity Type of data Lawful basis for processing 

General Website 

To improve the security of our website and protect against online attacks (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). 

Technical Data Legitimate Interests (provision 

of network and IT services, network security, and administration, to prevent fraud) 

To use data analytics to improve our website, services, marketing, customer relationships, and experiences. 

Technical Data Legitimate Interests (to define 

types of users of our services, to keep our website updated with relevant content, to develop our business, and to inform our marketing strategy) 

Enable unregistered users to search for Tutors. 

Contact Data Student Profile Data 

Consent 

Consent 

Enable all users to contact customer service via email. 

Contact Data Consent 

To manage our relationship with you. 

Contact Data Consent 

Legal Obligation 

To administer Client, Student and Tutor accounts, relationships, and use of the website, including statistical analysis, to better understand their use of the website and website maintenance. 

Contact Data Technical Data Login Data Tutor Profile Data Student Profile Data Messaging Data 

Consent Legitimate Interests (maintenance of user accounts, comply with user requests, and ensure the integrity of the user’s experience) Performance of a Contract 

Consent Legitimate Interests (maintenance of user accounts, comply with user requests, and ensure the integrity of the user’s experience) Performance of a Contract 

To administer payment processing. 

Contact Data Consent 

Performance of a Contract 

Student 

To register new Students. Contact Data 

Student Profile Data Login Data 

Consent Legitimate Interests (verifying applicant is not a malicious user) Performance of a Contract 

To search, select, and provide Students with a Tutor or Tutors. 

Consent Performance of a Contract 

To connect the Client/Student and the Tutor and to allow them to communicate via the website messaging system. 

Contact Data Student Profile Data 

Contact Data 

Consent Student Profile Data 

Legitimate Interests (preventing Messaging Data 

malicious use of the messaging system, improper and illegal communications, and abuse of the website and service) Performance of a Contract Legal Obligation 

Tutor 

To register new Tutors. Contact Data 

Tutor Profile Data Login Data 

Consent Legitimate Interests (verifying applicant is not a malicious user) Performance of a Contract 

To verify Tutor’s identity and complete a security check. 

Background Data Consent 

Legitimate Interests (ensure Tutor is not ineligible for use of website) Performance of a Contract 

To create a Tutor profile to include in the Tutor directory. 

Tutor Profile Data Consent 

Performance of a Contract 

To connect the Tutor and the Client/Student and to allow them to communicate via the website messaging system, including automated profiling of the Tutor during the process of matching the Student and Tutor. 

Contact Data 

Consent Tutor Profile Data 

Legitimate Interests (preventing Messaging Data 

malicious use of the messaging system, improper and illegal communications, and abuse of the website and service) Performance of a Contract Legal Obligation 

To provide a reference for a Tutor. Contact Data Consent 

Legitimate Interests (ensure Tutor is not ineligible to use the website) Performance of a Contract 

How we protect your Personal Data 

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. All live servers utilise firewalls and the latest Linux security patches are installed and updated regularly. We also ensure data encryption, password protection, and other access and authentication controls. 

When Personal Data may be shared 

  • Third party businesses who process payments on our behalf. 
  • Third party businesses who help us develop our business, inform our marketing strategy, and maintain our website with relevant services. 
  • Third party businesses who provide cloud storage services. 
  • Third party businesses whom we use to provide identity verification for Tutor background checks. 
  • Third party businesses who provide communication software we use to contact you in accordance with this Privacy Policy. 
  • If you are a tutor: we may provide your contact data to students. 
  • Another organisation if we sell or buy (or negotiate to sell or buy) any business or assets. 
  • With our professional advisers who have a reasonable need to see it. 
  • We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws. 

Transferring Personal Data Outside The European Economic Area (EEA) 

We may transfer, process, and store personal data we collect in centralised databases located in the United States of America. The United States of America may not have the same data protection framework as the country from which you may be accessing our website. When we transfer personal data to the U.S., we will protect it as described in this Privacy Policy and we will comply with applicable legal requirements providing adequate protection for the transfer of personal information from Europe to the United States of America. In addition, we maintain enforceable contracts with all third parties we may send your data to binding them to this Privacy Policy, standard contractual clauses, the European Union’s General Data Protection Regulation, and other standards for data protection that we may set. 

Your Rights 

We respect your desire to maintain the privacy of your data and will always work with you to ensure your data is being used responsibly. Please always feel free to contact us regarding any questions or concerns you may have regarding your data. 

You will always have the following rights with respect to your personal data: 

  • Right to Revoke Consent. You always have the right to revoke any consent you have given for us to use your data. 
  • Right of Access. You have the right to access any of your personal data we hold. While you may always access your data via your account and account settings, we may also provide your information to you in a structured format, if you so choose. 
  • Right to Object to Processing. You have the right to object to our processing of your data except where we can demonstrate that our compelling interests, or the compelling interests of a third party, override your interests. 
  • Right of Rectification. You have the right to rectify or correct any of your data we hold that is incorrect or inaccurate. 
  • Right of Erasure. Your right to erasure may be accomplished by deleting your account or by contacting us (and we can delete your account). After your account is deleted, any of your personal data we hold is deleted or anonymised except for a brief record demonstrating our compliance with your request. 
  • Right to Restrict Processing. You have the right to prevent us from processing your data: 

▪ for a period to enable use to verify the data’s accuracy, if you believe the data is inaccurate or incorrect; 

▪ if our processing is unlawful; 

▪ if you require us to maintain the data for purposes of the establishment, exercise, or defence of a legal claim; or 

▪ For a period pending the verification of our legitimate interests, if you have objected to our legitimate interests in using your data. 

  • You can exercise your rights in several ways: 
  • By checking (or not checking) certain boxes on the forms we use to collect your data; 
  • by opting out or exercising certain of your rights via the settings in your account; or 
  • By contacting the DPO as set out above. 

How Long Personal Data Is Kept 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. Please contact our DPO as set out above for more information. 

Cookies 

Like many other websites, the Website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Most web browsers allow some control to restrict or block cookies; however, disabling cookies may affect your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings, visit the Internet Advertising Bureau website http://www.youronlinechoices.com/uk. See our Cookie Policy in clause 10 below. 

Third-Party Links/Websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website/s in question. 

COOKIE POLICY 

COOKIES are small files containing information that is transferred to your computer’s hard drive that can be read by your web browser. Our website uses several different types of cookies to improve the Website and your user experience. They cannot be used to identify you personally, cannot carry viruses, or install malware. 

What is a cookie? 

A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your computer for longer. 

These pieces of information are used to improve services for you through, for example: 

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task, e.g. filling out a web form or a web survey; 
  • recognising that you may already have given a username and password so you don’t need to do it for every web page; 
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast analysing anonymised data to help us understand how people interact with the different aspects of our online services so we can make them better. 

Our Cookies 

We only use a very minimal set of site cookies. Some of our cookies are required for your use of our website, other cookies are optional as they will not impact your experience of the website. You will be provided the opportunity to opt-in to any optional cookies as well as an opt-out in your account settings (if applicable). Our cookies are: 

Cookie Name(s) Purpose Expiry Required/Optional 

Random 

Session cookies allow users to log into websites. They only store a random number which allows the Website (only) to keep track of who is who. If this type of cookie is blocked our service cannot be used! 

At the end of the session, unless you have asked us to remember your session, then it will expire after one (1) year. 

At the end of the session, unless you have asked us to remember your session, then it will expire after one (1) year. 

Required for registered users 

Required for registered users 

Required for registered users 

cookie_policy_acc epted 

This cookie remembers your preference for allowing or rejecting 3rd party cookies on the Website. 

1 year Required 

1 year Required 

visitor_id Internal usage tracking 10 years Optional 

3rd Party Cookies 

We use a few external services to improve our users’ experience on the Website. Some or all of these may create cookies. You will be provided the opportunity to opt-in to any optional cookies as well as an opt-out in your account settings (if applicable). The cookie we use is described as follows: 

On many of our pages we embed Google Analytics which uses cookies for analytical reasons. These allow us to count the number of visitors the Website receives and to see how users move around the Website. This helps us to improve the way our website works and ensure the best possible user experience. 

You can find more information about the individual 3rd party cookies the Website uses and the purposes for each below: 

Service Cookie Name(s) Purpose Expiry Required/ 

Optional 

Privacy Policy 

Google Analytics 

_ga, _gat, _gaexp, __utma, __utmb, __utmc, __utmt, __utmv, __utmx, __utmxx, __utmz 

Google Analytics is a web analytics service provided by Google, Inc. used on most of our pages to count the number of visitors the Website receives and to see how users move around the Website. 

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and at the end of the session. 

Optional Privacy 

Policy 

Links to other websites 

Our website contains links to other relevant websites. However, once you have used these links to leave the Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question. 

Turning off Cookies 

You can block cookies by changing your browser settings to refuse some (or all) cookies. The following are links to help you do so for major browsers. If you block all cookies (including essential session cookies) you will not be able to use our service! 

  • Chrome https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl= en 
  • Firefox 

https://www.techbout.com/enable-disable-cookies-firefox-6775/ 

  • Safari 

https://www.laptopmag.com/articles/block-cookies-safari 

  • iOS (Safari) 

https://www.imore.com/how-block-cookies-and-stop-ios-7-safari-tracking-your-browsing- 

activity 

  • Edge 

https://www.thewindowsclub.com/allow-or-block-cookies-in-microsoft-edge 

  • Internet Explorer 

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- 

manage-cookies 

  • Opera 

https://help.opera.com/en/latest/security-and-privacy/ 

  • Blackberry 

https://www.verizonwireless.com/support/knowledge-base-75381/ 

Have a question? Drop us a line, or call 0203 858 0250 and talk to Dominic, our tutor specialist.